If the timestamps displayed on your messages are incorrect, please check the time and time zone configuration on your phone. You may need to adjust them.
We recommend setting your date and time to Automatic or Network Provided. With this setting enabled, your mobile provider will set your phone to the correct time. If the incorrect time is still displayed when this setting enabled, then there might be an issue with your network. Please, contact your mobile provider to address it.
As a workaround, you can modify your date and time settings and correct your time zone manually.
Note: The time zone you’re in is different than the actual time. Make sure you select the correct time zone for your location.
To configure your time zone manually, please follow these steps on your phone:
- Android: Go to Settings > System > Date & Time.
- iPhone: Go to Settings > General > Date & Time.
If you have a question or questions we haven’t answered, please, contact our Help Center, and we’ll get back to you promptly.