Problems sending or receiving messages

The most common reason is a bad Internet connection.If you’re sure your phone is connected to the Internet, there are a few reasons why FaceCall messages aren’t going through:

Incorrect timestamps on messages

If the timestamps displayed on your messages are incorrect, please check the time and time zone configuration on your phone. You may need to adjust them.We recommend setting your date and time to Automatic or Network Provided. With this setting enabled, your mobile provider will set your phone to the correct time. If the incorrect […]